Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at wovengrace@yahoo.com
Please note:
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Returns must be approved before being sent back.
- Items sent back without first requesting a return will not be accepted.
If your return is approved, we will provide instructions on how and where to send your package.
You may contact us anytime with questions regarding returns or refunds at wovengrace@yahoo.com
Damages and issues
Please inspect your order upon arrival and contact us within 3 days of delivery if your item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
To help us process your claim quickly, please include your order number and clear photos of the item and packaging when contacting us at wovengrace@yahoo.com.
Exceptions / non-returnable items
The following items are final sale and cannot be returned or exchanged:
- Personalized or custom items, including monogrammed or embroidered pieces
- Custom name apparel or made-to-order items
- Preorder items
- Holiday and seasonal merchandise
- Clearance or sale items
- Gift cards
- Items marked FINAL SALE
- Washed, worn, altered, or damaged items
- Items returned with stains, odors, pet hair, smoke odors, or without original tags attached
For health and hygiene reasons, the following items may also be non-returnable:
- Bows, headbands, hats, socks, tights, undergarments, and swimwear
We reserve the right to refuse returns that do not meet these conditions.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Please inspect your order upon arrival and contact us within 3 days of delivery if your item is defective, damaged, or incorrect so we can make it right.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item (if eligible for return) and place a new order for the desired item once your return has been approved.
Please note that personalized, custom, monogrammed, embroidered, preorder, seasonal, and final sale items are not eligible for exchange.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
Original shipping charges are non-refundable.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at wovengrace@yahoo.com.