Shipping policy
Shipping Policy
Thank you for shopping with Woven Grace Mercantile! We are committed to getting your order to you as quickly and carefully as possible.
Processing Times
Most ready-to-ship items are processed within 3–5 business days unless otherwise noted.
Please note that personalized, monogrammed, embroidered, preorder, and made-to-order items may require additional processing time. Estimated turnaround times will be listed in the product description whenever applicable.
Processing times do not include weekends or holidays.
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
Once your order has shipped, you will receive a confirmation email with tracking information.
Please note that delivery times are estimated and are not guaranteed. Woven Grace Mercantile is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided at checkout.
If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for additional shipping charges to resend the package.
Lost or Stolen Packages
Woven Grace Mercantile is not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the shipping carrier.
If you experience an issue with delivery, we recommend contacting the shipping carrier directly with your tracking information.
Local Pickup
Local pickup is available for customers in our area. Pickup instructions and details will be provided at checkout or after your order is ready if that option is selected.
Questions
If you have any questions regarding shipping or your order, please contact us at: